Privacy Policy

DSD Property Services Pty Ltd (“we”, “us”, “our”, or “DSD Property Services”) is committed to protecting your privacy. We understand the importance of keeping personal information private and secure. This Privacy Policy outlines how we collect, use, store and protect personal information in accordance with applicable privacy laws.

If you have any questions about this policy or how we handle personal information, please contact us using the details at the end of this document.

The Australian Privacy Principles

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, disclosure and storage of personal information.

What is “personal information”?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual.

The personal information we may collect includes, but is not limited to:

Name and contact details (including business address, phone number and email address)
Company or organisation details
Billing and payment information
Information provided through enquiries, quote requests or service engagements
Communications between you and DSD Property Services
Website usage data, including IP addresses

How we collect personal information

We collect personal information only where it is reasonably necessary for the operation of our commercial property services business.

Information you provide to us

We may collect personal information when you:

Contact us via our website, email or phone
Request a quote or site assessment
Engage us to provide services
Submit forms through our website
Communicate with us for business, contractual or operational purposes

IP addresses and website analytics

Our website may collect IP addresses and related technical information to:

Maintain website security
Analyse website performance and usage
Prevent misuse or fraudulent activity

This information does not generally identify you personally.

Our website may use cookies to enhance user experience and website functionality. Cookies may be used to:

Remember user preferences
Analyse website traffic and usage patterns
Improve website performance

You can configure your browser to refuse cookies; however, some website features may not function correctly if cookies are disabled.

Third-party cookies and services

We may use third-party services such as:

Google Analytics (website analytics)
Website hosting and IT service providers
Marketing and communications platforms

These providers may collect de-identified data in accordance with their own privacy policies. We do not receive personally identifiable information from these services unless you have provided it directly.

How we use personal information

We may use personal information to:

Respond to enquiries and requests
Provide quotes and deliver services
Manage accounts, billing and payments
Communicate regarding services, scheduling or operational matters
Improve our services and internal systems
Comply with legal and regulatory obligations
Send relevant business communications (you may opt out at any time)

Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

Accountants, legal advisers and insurers
IT and website service providers
Payment processors
Contractors or service partners (where relevant to service delivery)

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy obligations.

Marketing communications

From time to time, we may send information relating to our services. You may opt out of marketing communications at any time by contacting us or using any unsubscribe mechanism provided.

Access to and correction of personal information

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date. Requests will be handled in accordance with the Australian Privacy Principles.

We may refuse access where permitted by law, and reasons will be provided where applicable.

Storage and security of personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Information may be stored electronically and/or in hard copy, with appropriate safeguards including:

Secure systems and passwords
Restricted access
Reputable third-party hosting providers

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies separately.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting or regulatory requirements. When no longer required, information is securely deleted or anonymised.

GDPR

While DSD Property Services does not specifically target or operate within the European Union, we aim to handle personal data in a manner consistent with the principles of the General Data Protection Regulation (GDPR) where applicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect upon posting.

If you have questions, concerns, or requests relating to privacy, please contact us:

DSD Property Services
1220 Toorak Rd, Camberwell VIC 3124
03 7044 8271
info@dsdpropertyservices.com.au
https://dsdpropertyservices.com.au

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